Frequently Asked Questions
Absolutely not! We collaborate directly with our talented teams and maintain daily communication to ensure fair practices. All payments go straight to the creators, reflecting our commitment to transparency, fairness, and sustainability.
We aim to deliver your personalized video within 2-3 business days. During busy periods, there might be slight delays, but we appreciate your patience. Our team works hard to fulfill orders as quickly as possible without compromising quality.
With Next Day Delivery, your order is prioritized and completed within 24 hours (excluding the day of order placement). As each video is carefully created one at a time, we appreciate your understanding and patience.
Your completed video will be sent directly to the email address you provide during checkout. Please ensure the email is accurate to avoid any delays in delivery.
If your video doesn’t appear in your inbox, check your spam or junk folders—it might be there. If you still can’t locate it, contact us immediately, and we’ll resolve the issue promptly.
Yes! We offer various customization options, including names, messages, and themes. Simply provide the details when placing your order, and we’ll ensure your video is as personalized as possible.
Due to the personalized nature of our videos, refunds are not available once production begins. However, if we’re unable to deliver your video due to technical issues, we’ll provide a full refund.
For any questions or concerns, feel free to email us at [email protected] We’re always happy to assist!
Our videos are not only personalized but also crafted with care by talented performers worldwide. By choosing africanbirthdaywishes, you’re supporting a global network of artists and helping to spread joy through the power of dance.